Skip to main content
Community Member
August 30, 2026

CONSTAN POOR SIGNAL

  • August 30, 2026
  • 1 reply
  • 9 views

This network is an absolute joke..! Going sound and round in circles with customer service. Signal is constantly 1 bar and I’ve done the same thing iver and over.. reset settings.get new SIM card. Try sim in another phone.! The last adviser actually asked me what I suggest to fix it…!!!! End of my contact can’t come quick enough and I will be advising everyone and anyone to stay clear of ID…! 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 5, 2026

    Hi ​@Imaje3,

     

    We're sorry to hear about the issues you've been experiencing with your coverage.
     
    We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
     
    As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage 
     
    If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
     
    They'll be able to review your account and discuss any available options based on the outcome of their investigation.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.