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Community Member
September 24, 2026

coverage in north west london

  • September 24, 2026
  • 1 reply
  • 12 views

Does anyone know why both my partner and I keep missing calls and lots of the time voicemails do not arrive until 3 days later 

my partner is self employed so relies on his messages and calls 

 

thank you 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 24, 2026

    Hi ​@NE33EE,

     

    We're sorry to hear about the issues you've been experiencing with your coverage.
     
    We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
     
    As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage 
     
    If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
     
    They'll be able to review your account and discuss any available options based on the outcome of their investigation.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

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