Coverage is poor. Port number but leave contract as is. | iD Mobile Community
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Question

Coverage is poor. Port number but leave contract as is.

  • September 11, 2025
  • 3 replies
  • 12 views

Hi all,

 

I’m currently in contract with iD Mobile, but the signal at my house is so poor that I can’t even make or receive a call when I step outside.

 

I’d like to know if it’s possible to port my number away to another provider (so I can actually use my phone), but still keep paying for my iD contract until it ends. Has anyone done this before, or is it something iD supports?

 

Thanks in advance for any advice!

3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 11, 2025

Hey there ​@richhickson, if you were to port your number elsewhere, your contract with us would instantly end on the switching date to your new network I’m afraid.

 

You cannot port out and keep your current contract, sorry about that.

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 11, 2025

Ok - What abotu ending the contract returning the phone? I cant go on the way i am. Im fine indoors becasue of wifi calling but if i go out the hosue, i instanly have poor signal unless i go out of my village whihc i rearly do.


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • September 11, 2025

Hey there ​@richhickson, to cancel your contract early, and not pay the termination fee, we’d need to take out a thorough investigation into your issues, and raise with our technical team, and troubleshoot with you etc, to see if we can resolve it first. We can’t simply offer an eearly release I’m afraid.

 

What’s the full postcode(s) you’re having issues in and what phone do you have?

 

Thanks,

Tyler