Hey there ​@richhickson, if you were to port your number elsewhere, your contract with us would instantly end on the switching date to your new network I’m afraid.

You cannot port out and keep your current contract, sorry about that.

Thanks,

Tyler

Ok - What abotu ending the contract returning the phone? I cant go on the way i am. Im fine indoors becasue of wifi calling but if i go out the hosue, i instanly have poor signal unless i go out of my village whihc i rearly do.

Hey there ​@richhickson, to cancel your contract early, and not pay the termination fee, we’d need to take out a thorough investigation into your issues, and raise with our technical team, and troubleshoot with you etc, to see if we can resolve it first. We can’t simply offer an eearly release I’m afraid.

What’s the full postcode(s) you’re having issues in and what phone do you have?

Thanks,

Tyler