Skip to main content
Community Member
August 4, 2026
Question

coverage issues

  • August 4, 2026
  • 1 reply
  • 12 views

Hi I'm having a weird issue my signal is patchy some places in the house work fine in the morning then by evening it's a dead spot but it's never consistent it changes throughout the day seemingly randomly it's really starting to piss me off missing calls and dropping data just moving from one end of the sofa to the other 

    1 reply

    iD Mobile Employee
    August 4, 2026

    Hi ​@wjmillard97 

     

    Thank you for getting in touch with us. 

     

    We're sorry to hear about the issues you've been experiencing with your coverage.
     
    We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
     
    As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage 
     
    If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
      
    They'll be able to review your account and discuss any available options based on the outcome of their investigation.
     
    Regards,

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.