coverage issues

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Hi I'm having a weird issue my signal is patchy some places in the house work fine in the morning then by evening it's a dead spot but it's never consistent it changes throughout the day seemingly randomly it's really starting to piss me off missing calls and dropping data just moving from one end of the sofa to the other

Zandile M

iD Mobile Employee

Hi @wjmillard97

Thank you for getting in touch with us.

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Zandile M

The iD Mobile Team

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