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October 27, 2025

coverage off all the time. I do not get important phone calls due to coverage issue

  • October 27, 2025
  • 1 reply
  • 32 views

coverage off all the time. I do not get important phone calls due to coverage issue

    1 reply

    iD Mobile Employee
    October 28, 2025

    Hi ​@Ya Fatu

     

    I’m really sorry to hear you’re experiencing this I completely understand how frustrating it is to miss important calls because of coverage issues. That’s not the experience we want for our customers at all.

     

    Here’s what we can do to help resolve this:

    1. Check Coverage in Your Area
    1. Network Settings on Your Phone
    • Make sure your phone is set to automatic network selection. On most phones, this is under: Settings → Connections → Mobile Networks → Network Operators → Select Automatically.
    1. Restart / Reinsert SIM
    • Sometimes simply restarting your phone or removing and reinserting the SIM can restore the network connection.
    1. SIM or Account Issue
    • If coverage issues persist, it could be a problem with your SIM. We can check this for you and, if needed, replace your SIM to restore proper service.

     

    Please rest assured, we would like to help get this sorted out as quickly as possible. Please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk. We’d love the opportunity to put things right for you. 

     

    -Luna

     

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