Hi ​@Flying eagle,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi ​@Flying eagle.

Thank you for your post.  I’m sorry to hear about the issues you’ve been experiencing and understand how frustrating this must be.

As your complaint will need to be located and reviewed properly on your account, please contact us directly via Live Chat so we can allocate your case and assist you further.

You can reach us here: https://www.idmobile.co.uk/live-chat.

If you are looking to disconnect, you can also choose one of the following options:

STAC code – Cancels your contract immediately without keeping your number. You’ll need to provide the STAC code to your new network. If it is not used, the account will remain active.
PAC code – Transfers your number to another network and cancels your contract.
30-day disconnection – Your service continues for 30 days before the contract ends automatically.

Please let us know which option you would like when contacting us via Live Chat so we can help process this for you.

Thanks,

Marquerita

The iD Mobile Team