Daily dropping of network

3 replies
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Everyday between 11.30am an2.00pm my signal drops and I cannot make or receive callls. I have investigated this on a number of forums and some suggested i switch airplane mode on leave for a minute and then switch off. this appears to work most of the time but it is not a process I am happy to undertake everyday and looking for ID Mobile for permanent solution.

Gemma M

iD Mobile Employee

Hi @Annepan,

I'm sorry to hear you're experiencing this issue.

If the problem is happening at the same time each day, it could be related to network congestion in the area, as usage tends to increase during certain periods.

As a troubleshooting step, we'd recommend manually connecting to 4G instead of 5G and monitoring whether the issue continues.

If you're using an iPhone:

Go to Settings.
Tap Mobile Service.
Tap Mobile Data Options.
Tap Voice & Data.
Select 4G.

If you're using an Android device:

Open Settings.
Tap Connections or Mobile Network.
Tap Network Mode.
Select a 4G/LTE option.

If the issue continues after trying this, please let us know and we'll be happy to investigate further.

Regards,

Gemma M
The iD Mobile Social Media Team

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A

AnnepanAuthor

New Contributor

My phone is slready on G4 still having issues

Gemma M

iD Mobile Employee

Hi @Annepan,

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.