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New Contributor
Annepan
New Contributor
October 14, 2026
Question

Daily dropping of network

Everyday between 11.30am an2.00pm my signal drops and I cannot make or receive callls. I have investigated this on a number of forums and some suggested i switch airplane mode on leave for a minute and then switch off. this appears to work most of the time but it is not a process I am happy to undertake everyday and looking for ID Mobile for permanent solution.

 

    2 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 15, 2026

    Hi ​@Annepan,

     

    I'm sorry to hear you're experiencing this issue.

     

    If the problem is happening at the same time each day, it could be related to network congestion in the area, as usage tends to increase during certain periods.

     

    As a troubleshooting step, we'd recommend manually connecting to 4G instead of 5G and monitoring whether the issue continues.

     

    If you're using an iPhone:

    1. Go to Settings.
    2. Tap Mobile Service.
    3. Tap Mobile Data Options.
    4. Tap Voice & Data.
    5. Select 4G.

    If you're using an Android device:

    1. Open Settings.
    2. Tap Connections or Mobile Network.
    3. Tap Network Mode.
    4. Select a 4G/LTE option.

     

    If the issue continues after trying this, please let us know and we'll be happy to investigate further.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    AnnepanAuthor
    New Contributor
    October 19, 2026

    My phone is slready on G4 still having issues 

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