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Community Member
HeatherSue
Community Member
Aug 22, 2026 9:29 AM UTC

Data

I have recently upgraded my contract onto a sim only. Since doing so whenever I now leave the house, it is showing me to have no mobile data even though I havent gone over my amount. Can this please be rectified as I am needing my data when out and about with my kids. 

    1 reply

    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Aug 23, 2026 5:15 PM UTC

    Hi ​@HeatherSue.

     

    Thanks for posting. I understand how important it is to have data when you’re out and about with your kids.

     

    To help us pinpoint the issue, could you please clarify: when you leave the house, is your phone showing no mobile connection at all (no signal bars), or is it connected to the network but saying your data is finished/unavailable even though you haven’t used your allowance?

     

    Thanks,

    Marquerita

    The iD Mobile Team

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