data allowance did not reaet

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After the first month of contract, data allowance did not reset back to 120Gb bust stayed at 82Gb. I understand that there should be data rollover, therefore I was expecting 120+82 Gb to appear on the app but only 82Gb appearing.

Any idea? Glitch in the system?

This topic has been closed for replies.

Zubeida H

iD Mobile Employee

Hi there @Biomic77

We apologize to hear about that, I’ve just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks.

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