It doesn’t update instantly or provide live tracking. I think it can take up to 24 hours for your account to reflect any usage, which explains this. Your itemised bill will show the exact date and time of usage.

Hi ​@En Bee,

We understand why that might seem confusing.

Even when you're not actively using your phone, it can still use small amounts of mobile data in the background. This is completely normal and can happen for a number of reasons, including:

• Apps checking for new notifications.
• Emails syncing.
• Cloud services backing up photos or files.
• Apps refreshing their content.
• System services communicating with Apple or Android servers.
• Automatic app or security updates (if enabled).

Low Data Mode helps reduce background activity, but it doesn't stop it completely, so some data usage can still occur overnight. Another way of reducing data usage is by turning off automatic updates or manually turning the data off for the apps that you do not use often. 

It's also worth noting that the iD Mobile app isn't always updated in real time. Usage can be processed in batches, so the amount shown in the app may reflect data used slightly earlier rather than only while you were asleep.

If you'd like to see what's using your data, you can check your phone's data usage:

• iPhone: Settings > Mobile Service (or Cellular)
• Android: Settings > Network & Internet > Data Usage

This will show which apps and services are consuming your mobile data.

Regards,

Gemma M

The iD Mobile Social Media Team