Hi ​@steverob1208, 

Thank you for taking the time to leave your feedback.

We're very sorry to hear about your experience while travelling in Italy. We understand how frustrating it must have been to have limited connectivity, especially when trying to use essential apps such as Maps and Translate.

As you've now returned from your trip, we're unfortunately unable to investigate the roaming issue in real time. However, we'd still like the opportunity to review what happened and answer any questions you may have.

If you require any further assistance, please contact us via Live Chat or send us a direct message through one of our social media platforms, and we'll be happy to look into this further with you.

We apologise again for the inconvenience caused and appreciate your feedback.

Owethu