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Question

Data/Service not working

  • January 5, 2026
  • 1 reply
  • 37 views
K
Community Member

I have no signal, data is not working. Checked area coverage and it says 4G is excellent but still not working 

    1 reply

    Zubeida H
    iD Mobile Employee
    Forum|alt.badge.img
    • Zubeida H
    • iD Mobile Employee
    • January 5, 2026

    Hi ​@Kyacoates 

    We are sorry to hear that your network is bad. Have you tried doing a network reset? Here are a few steps on how to do so:

     

    For Android: 

     

    1. Open Settings
    2. Tap General management
    1. Tap Reset
    1. Select Reset network settings
    1. Choose the SIM (if asked)
    1. Tap Reset settings
    1. Confirm with your PIN / password

     

    For iphone: 

     

    1. Open Settings
    1. Tap General
    1. Tap Transfer or Reset iPhone
    1. Tap Reset
    1. Select Reset Network Settings
    1. Enter your passcode and confirm

    Your iPhone will restart.

     

     

     

    Thank you.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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