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Community Member
Brigitte Casen
Community Member
September 15, 2025

Data Usage on my Samsung Galaxy S20 5G is not working when out and about and I get 'Emergency calls only mentioned at te top of the screen... What could this be?

  • September 15, 2025
  • 1 reply
  • 108 views

Hi, my Samsung Galaxy S20 5G is no longer connection to my data usage (bills are being paid regularly by direct debit!).  It only happens when I am out and about wich is exactly when I need my own data for WiFi.’

Also, I on and off get the sign ‘Emergency calls only’ at the top of the screen and when this happens and I try to make a call, a text appears saying: your phone isn’t connected to any network…

Can anyone understands why this is happening please?

    1 reply

    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    September 15, 2025

    I am sorry to hear of the trouble you have had with your coverage ​@Brigitte Casen 

    Can you please check your coverage here to see if there are any current outages in your area - https://www.idmobile.co.uk/help-and-advice/coverage 

    Some materials and structures can also affect signal strength.

    Can you try switching to 4G only to see if that helps? Do you have Wi-Fi calling and VoLTE enabled?
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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