Date Usage incorrect

Forum|Forum|1 month ago
September 3, 2026
1 reply
16 views

I have been with id mobile for a week. My Usage shows 39gb of my 40gb allowance.

I have not been anywhere so cannot have used this much. There is no way to check on the app so what can I do.

Help.please

Best answer by Zubair H

Hi @CJcastings

Thanks so much for letting us know. We deeply apologise for this issue you may have received, however what you can do is contact us and we would be happy to look into your account and assist you.

Please do contact us via our live chat: https://www.idmobile.co.uk/live-chat and we would be happy to assist.

-Zubair

Z

Zubair HAnswer

iD Mobile Employee

Hi @CJcastings

Thanks so much for letting us know. We deeply apologise for this issue you may have received, however what you can do is contact us and we would be happy to look into your account and assist you.

Please do contact us via our live chat: https://www.idmobile.co.uk/live-chat and we would be happy to assist.

-Zubair

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.