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September 3, 2026
Question

Date Usage incorrect

  • September 3, 2026
  • 1 reply
  • 11 views

I have been with id mobile for a week. My Usage shows 39gb of my 40gb allowance.

I have not been anywhere so cannot have used this much. There is no way to check on the app so what can I do.

Help.please 

    1 reply

    iD Mobile Employee
    September 8, 2026

    Hi ​@CJcastings 

    Thanks so much for letting us know. We deeply apologise for this issue you may have received, however what you can do is contact us and we would be happy to look into your account and assist you. 

     

    Please do contact us via our live chat: https://www.idmobile.co.uk/live-chat and we would be happy to assist. 

     

    -Zubair

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