Hi ​@cjd007.

 Thank you for your post. I’m really sorry to hear you’re still experiencing dropped calls, and that it’s affecting your day‑to‑day use. That’s certainly not the experience we want for you.

Please could you contact us directly so we can escalate this for a deeper review? You can reach us via:

Live Chat: https://www.idmobile.co.uk/live-chat

Social Media: Facebook or Instagram (search “iD Mobile”)

Email: socialqueries@idmobile.co.uk

Once we have your details, we’ll look into this urgently and see what we can do to help.

Thanks,

Marquerita

The iD Mobile Team

I have the same and have had for ages. I’m assuming there’s absolutely nothing you can do about it at the user level otherwise there would be a fix that is shared with your users. I’m also assuming it only affects certain businesses that use particular phone systems as normal consumer to consumer calls are fine.

This network is the WORST network I have ever been on. I have complained and escalated but nothing ever happens. I didn’t have service for half a day, I escalated my complaint and when their investigations team finally came back to me they said there were no network issues. So answer me this, why did I have no network for half a day?!?? I am going to lunch an official complaint with the communication ombudsman because they are locking customers into contracts knowing full well they have serious network issues so they can’t honour those contracts

Hi ​@Paddyandpearl,

We’re sorry that you were left without service for half a day and that the response to your previous complaint did not explain what happened. We also apologise that you feel your concerns have not been properly addressed.

We understand why this has seriously affected your confidence in the service, particularly after you were told that no network issue had been identified. A network check may not always show a wider outage if the issue was temporary, localised, related to a specific mast or caused by an account or device connection problem. However, that does not change the fact that you were unable to use your service, and this should be investigated properly.

We can review the previous complaint, check the relevant network information and ensure your concerns are recorded accurately.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Tashnieka

The iD Mobile Support Team