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Delay on voice during calls after a few minutes.

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Hello, Since moving to ID mobile I have an issue with voice calls.

The call starts well, but a few minutes in we start to talk over each other. There seems to be a delay in the other person hearing me.

I hang up and ring them back and it’s fine for a while but the ]n goes back to delayed.

Anyone else experiencing this or can help solve the issue?

Not location specific.

iphone 16e.

J

John_GWAnswer

Active Contributor

The issue with voice delay when contacting any call centre has been happening for me for a very long time.
It has been reported by people using different handset types and different call centres.
It is quite frustrating, I have to use a different phone service if I want to have a conversation with a call centre. Sadly the only solution is to change to an alternative mobile provider that doesn’t use the Three Network to fix this issue. :-(

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Marquerita T

iD Mobile Employee

Hi @cjd007.

Thank you for your post. I’m really sorry to hear you’re still experiencing dropped calls, and that it’s affecting your day‑to‑day use. That’s certainly not the experience we want for you.

Please could you contact us directly so we can escalate this for a deeper review? You can reach us via:

Live Chat: https://www.idmobile.co.uk/live-chat

Social Media: Facebook or Instagram (search “iD Mobile”)

Email: socialqueries@idmobile.co.uk

Once we have your details, we’ll look into this urgently and see what we can do to help.

Thanks,

Marquerita

The iD Mobile Team

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J

jross123

New Contributor

I have the same and have had for ages. I’m assuming there’s absolutely nothing you can do about it at the user level otherwise there would be a fix that is shared with your users. I’m also assuming it only affects certain businesses that use particular phone systems as normal consumer to consumer calls are fine.

P

Paddyandpearl

New Contributor

This network is the WORST network I have ever been on. I have complained and escalated but nothing ever happens. I didn’t have service for half a day, I escalated my complaint and when their investigations team finally came back to me they said there were no network issues. So answer me this, why did I have no network for half a day?!?? I am going to lunch an official complaint with the communication ombudsman because they are locking customers into contracts knowing full well they have serious network issues so they can’t honour those contracts

Tashnieka D

iD Mobile Employee

Hi @Paddyandpearl,

We’re sorry that you were left without service for half a day and that the response to your previous complaint did not explain what happened. We also apologise that you feel your concerns have not been properly addressed.

We understand why this has seriously affected your confidence in the service, particularly after you were told that no network issue had been identified. A network check may not always show a wider outage if the issue was temporary, localised, related to a specific mast or caused by an account or device connection problem. However, that does not change the fact that you were unable to use your service, and this should be investigated properly.

We can review the previous complaint, check the relevant network information and ensure your concerns are recorded accurately.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Tashnieka

The iD Mobile Support Team

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Kiyrha

New Contributor

I have the same issue with all calls regardless of where I am calling. Its highly frustrating. ID mobile suggested switching to an esim which i did and it didnt help!

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Marquerita T

iD Mobile Employee

Hi @Kiyrha.

Thank you for your post. I am sorry that you are still having trouble with your calls, especially after switching to an eSIM.

Please let us know whether the issue happens with one specific number or with every numbers you call?

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K

Kiyrha

New Contributor

Hi Marquerita,

Unfortunately it's every call I manage to make. I have no bars of signal 50% of the time and the call quality is often so terrible I have to disconnect and call via WhatsApp. I've literally given up with standard calling apart from where necessary.

Thanks

Gemma M

iD Mobile Employee

Hi @Kiyrha,

I’m sorry to hear how much this is affecting your ability to make calls, especially if you’re regularly losing signal and having to rely on WhatsApp instead.

As the issue is affecting all calls and you’re frequently experiencing no signal, we’d recommend contacting our Live Chat team so they can investigate the service further.

They’ll be able to complete the necessary account and network checks and, if the issue cannot be resolved through troubleshooting, raise a technical ticket for further investigation.

https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.