Community Member

Discounting wifi again and again

1 reply
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For the past week, my internet keeps disconnecting every 5–10 minutes for about 30 to 60 seconds before automatically reconnecting, even though my phone shows full 5G/Wi-Fi signals. This issue is happening everywhere—at home W6 0RX and throughout my daily commute white city, marble arch and Oxford Street Tottenham Court room ad . I have tried restarting my phone, toggling Airplane mode, and switching mobile data on and off multiple times, but nothing works. It is causing major inconvenience while using my phone. Please help me fix this issue.

Gemma M

iD Mobile Employee

Hi @Qamarmaryam,

We're sorry to hear about the issues that you're experiencing.

We've checked the coverage in the W6 0RX area and can see that coverage is showing as excellent, with no reported outages or network issues in the area.

As the issue is occurring in multiple locations, please try the following troubleshooting steps:

Restart your phone.
Check that your device software is fully up to date.
Turn mobile data off and back on.
Reset your network settings.
If you're using a physical SIM, remove it and reinsert it.
Try your SIM in another compatible handset, if available.
Check whether the issue occurs when connected to 4G only by temporarily switching off 5G in your network settings.

If you've already tried these steps and the issue continues, please let us know and we'll be happy to look into this further.

Regards,

Gemma M
The iD Mobile Social Media Team

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