Hi ​@tracyadavis, 

Thank you for reaching out.

Yes, call forwarding can be used on iD Mobile. However, this is generally configured through your handset settings rather than through your iD Mobile account.

If your virtual receptionist service provides a telephone number that can receive forwarded calls, you should be able to set up call forwarding from your handset to that number.

The exact steps vary depending on the handset manufacturer, but the feature is typically found within the Phone or Call Settings menu.

As the forwarding is controlled by the handset and network call-forwarding functionality, we would recommend checking with your virtual receptionist provider to ensure their service is compatible with forwarded mobile calls.

Owethu