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erratic internet connection how to pinoint cause

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My 4g router internet connection is often very erratic. Today for example it went down 30 times for durations from 5 seconds to 30 minutes. How to pinpoint the cause? Nb my mobiles also has an idmobile sim - when I tried swapping sims it seemed to make no difference.

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iD Mobile Employee

Hi @Daveqidmobile

Thanks for getting in touch.

Unfortunately we cannot support our SIMS being used in routers.

If the SIM also does not work for data in a mobile device, it would be worth requesting a replacement.

Thanks,

Natalie

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