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Question

Esim not working

  • July 19, 2026
  • 1 reply
  • 7 views

My Esim is not working. Downloaded another Esim from a different provider whilst on holiday but I have now returned to the UK with no network coverage. I may have deleted my Esim for this phone

1 reply

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  • iD Mobile Employee
  • July 19, 2026

Hi ​@SamG201289 

 

Thank you for the message.

 

Based on the issue you've described, you'll need a replacement eSIM.

Please contact our Customer Service Team, who'll be able to assist you with issuing a replacement eSIM and getting your service back up and running as quickly as possible.

 

Live Chat: https://www.idmobile.co.uk/live-chat
Our official social media pages on Facebook or Instagram
Email: socialqueries@idmobile.co.uk

 

-Michael Z