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Community Member
SamG201289
Community Member
Jul 19, 2026 7:48 AM UTC
Question

Esim not working

My Esim is not working. Downloaded another Esim from a different provider whilst on holiday but I have now returned to the UK with no network coverage. I may have deleted my Esim for this phone

    1 reply

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    Jul 19, 2026 4:55 PM UTC

    Hi ​@SamG201289 

     

    Thank you for the message.

     

    Based on the issue you've described, you'll need a replacement eSIM.

    Please contact our Customer Service Team, who'll be able to assist you with issuing a replacement eSIM and getting your service back up and running as quickly as possible.

     

    Live Chat: https://www.idmobile.co.uk/live-chat
    Our official social media pages on Facebook or Instagram
    Email: socialqueries@idmobile.co.uk

     

    -Michael Z

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