Hi ​@Dizzy79 ,
 

I understand how frustrating it is, especially after trying multiple devices.

As the issue is happening on both your iPhone 12 Mini and your Google Pixel 8a, this strongly suggests the problem isn’t the device, but rather the eSIM provisioning on the network side.

Here are a few things to check and try first:

1.Make sure your phone is connected to Wi-Fi when activating the eSIM (this is essential for activation).
2.Double-check your device is not restricted or blocked and that it supports eSIM fully (both of yours do).
3.Confirm the eSIM QR code hasn’t already been used or expired (sometimes it becomes invalid after a short time).
4.Restart the phone again and try activating from
Settings → Mobile Data → Add eSIM (iPhone)
or Settings → Network & Internet → SIMs (Android).
 

If it still shows “Unable to Activate”, the most likely cause is:

-The eSIM hasn’t been correctly added to your account

-There is a provisioning error

-Or the eSIM needs to be regenerated on our system

Lamiya

Tried all of that all ready and still get exactly the same issue

Was you able to finally activate it? Mine is doing the same 

Hi ​@Sarah293858,

I am so sorry to hear that you are having trouble with activating your SIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
 
Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team