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Question

Extremely slow upload speed causing issues

  • August 11, 2026
  • 1 reply
  • 6 views
S
Community Member
  • Sven
  • Community Member

As per the title.

I am getting around 80-125Mbps download when on 5G which I would consider acceptable but only 1-5Mbps upload.

Is this expected when using this network as I have recently changed and this is causing issues when using Forest or Lime Bikes when ending the ride?

Thanks

    1 reply

    M
    iD Mobile Employee
    Forum|alt.badge.img+4
    • Marquerita T
    • iD Mobile Employee
    • August 14, 2026

    Hi ​@Sven.

     

    Thank you for your post. We’re sorry to hear that you’re experiencing slow 5G upload speeds, especially when trying to end Forest or Lime bike rides. We understand how inconvenient this can be.

     

    Please try the following steps to refresh your connection:

    • Restart your device.
    • Turn Airplane Mode on for around 30 seconds, then turn it off again.
    • Check that mobile data is switched on.
    • Remove your SIM card, gently wipe it with a clean, dry cloth, reinsert it and restart your device.
    • Check that your device software is fully up to date.
    • Reset your network settings to refresh your connection to the network.

     

    Please note that resetting your network settings may remove saved Wi-Fi passwords and Bluetooth connections.

     

    Once you’ve completed these steps, please run another speed test and check whether the upload speed has improved.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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