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FRAUD CALL NOW NO SERVICE

8 replies
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Hi, i had a fraud call this morning, now I have no network coverage, emergency calls only. Need help

Matthew TAnswer

iD Mobile Employee

Hey @Cheri Ann Vincent,

Please contact our Live Chat team ASAP:

http://idmobile.co.uk/live-chat

Type ‘FRAUD’ to get through to an agent.

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

Cheri Ann VincentAuthor

It's saying my mobile is not registered on the network

C

Cheri Ann VincentAuthor

Any contact number for ID

Matthew TAnswer

iD Mobile Employee

Hey @Cheri Ann Vincent,

Please contact our Live Chat team ASAP:

http://idmobile.co.uk/live-chat

Type ‘FRAUD’ to get through to an agent.

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

Cheri Ann VincentAuthor

I went on live chat yesterday but it couldn't recognise what I was saying

JoeKing

Silver Contributor

I went on live chat yesterday but it couldn't recognise what I was saying

Once you've in Live Chat just type in the message box To Speak to someone.

Joe

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

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Cheri Ann VincentAuthor

I have no network registered to my mobile, on the chat it says they are closed. Someone contacted me yesterday via email, and called me so I've paid £39.99 for a new sim as mine looks like its been hacked. But I don't know what's a scam and real anymore

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Cheri Ann VincentAuthor

The payment has gone too PUBGMOBILE is this correct, whoever i spoke to yesterday has my bank card details

Matthew T

iD Mobile Employee

@Cheri Ann Vincent -

Unfortunately, it looks like you’ve fallen victim to a scam, iD Mobile wouldn’t charge you for a replacement SIM card. Our Live Chat opens at 9am, I advise you contact them as soon as possible:

https://www.idmobile.co.uk/live-chat

Open Live Chat, type ‘Fraud’, then click ‘I want to report fraud’, then click ‘Speak to an agent’.

Thanks.