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Question

get intouch with id support

  • August 19, 2026
  • 1 reply
  • 3 views

my internet/network will not work wen i leave the house i have done everythin in your list airplane mode sim turned phone off everythin this started satday nite at 5.15pm i could not use facebook 2 send msg's or ring people

1 reply

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  • iD Mobile Employee
  • August 20, 2026

Hi ​@smiler16 

 

Thank you for getting in touch with us. 

 

We are sorry to hear that you have been experiencing issues with your mobile data and network service. Please send us a private message via our socials (Facebook or Instagram) so that we can look into this issue.

 

In the meantime, you can check the coverage in your area using the link below:
https://www.idmobile.co.uk/help-and-advice/coverage

You may also find it helpful to try the following steps:

Reinsert your SIM card
Try your SIM in another phone
This will help determine whether the issue is related to your handset or the SIM card.

For iPhone (iOS) – Reset Network Settings:
Go to Settings → General.
Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
Confirm the reset when prompted.
Once complete, return to the home screen and restart your iPhone.

For Samsung – Reset Network Settings:
From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
Turn Select Automatically on or off.
Alternatively:
Go to Settings → General Management → Reset → Reset Network Settings.
Confirm by tapping Reset Settings.

 

Thank you,

 

Zandile M

The iD Mobile Team