Hi ​@Bigsean69,

We're sorry to hear you're having trouble using your mobile data.

If apps like Google Maps and the iD Mobile app only work on Wi-Fi, even though you still have data remaining, we'd recommend trying the following:

• Restart your phone.
• Turn Airplane Mode on for 30 seconds, then turn it off.
• Make sure Mobile Data is enabled.
• Check that Data Saver or Low Data Mode isn't turned on.
• Perform a network settings reset.
• Ensure your phone's software is fully up to date.
• If possible, try your SIM in another unlocked handset to see if the issue follows the SIM or the device.

If the problem continues after trying the above, please contact our Customer Service team via Live Chat so they can investigate further and check whether there's an issue with your account or SIM.

Regards,

Gemma M

The iD Mobile Social Media Team