Have signal - cannot make or receive calls

10 replies
218 views

As of about 30 minutes ago I have phone signal can use mobile internet, but cannot make or receive calls. The phone does not dial out and no phone calls are received when people have tried calling me.

I also have Wi-Fi calling enabled and I then turned Wi-Fi on to see if I can make calls over Wi-Fi. I have the same problem as above. Cannot make outgoing calls or receive incoming calls.

Try to force Wi-Fi calling by turning aeroplane mode on then turning the Wi-Fi on once connected to Wi-Fi. It still will it make any outgoing calls saying I had aeroplane mode on and to connect to Wi-Fi to make calls or exit out of playing mode

Does ID mobile have a current outrage?

A

Ahmed.1001t

New Contributor

Me too

H

Hughesyp

New Contributor

This same thing is happening to all 3 ID mobiles we have

M

myself123Author

New Contributor

I’m sorry to hear you’re having an issue with calls and Wi-Fi calling. We’re aware of the problem and are working to resolve it as quickly as possible. Our Service Status page will be updated with regular updates, so please check there for more info: community.idmobile.co.uk/a-183/h-72269Opens in a new window; external.
Unfortunately, until the issue is resolved, I'll be unable to help you.

Although the link above that may not be updated to reflect the issue

U

uzayr_daji

New Contributor

Same here.
this seems to be an ongoing issue.
have been having this issue for a while noq

M

myself123Author

New Contributor

When you a while for me , I noticed the issue about 45 minutes ago

M

michelle spowart

New Contributor

I can't either but can ring on WhatsApp

M

MT90

New Contributor

Me to!

M

myself123Author

New Contributor

I appear to be back to normal and fully working , fingers crossed it stays like this

M

MT90

New Contributor

Same! Fingers crossed

Gemma M

iD Mobile Employee

Hi @uzayr_daji, @myself123, @Ahmed.1001t, @Hughesyp, @michelle spowart and @MT90,

We’re sorry for the disruption caused. There was a network outage affecting calls and other services for some customers, however, the issue has now been resolved.

For anyone who was experiencing problems, could you please confirm whether all of your services, including calls, texts and mobile data, are now working normally?

For those who have already confirmed that everything is back up and running, we’re really glad to hear your services have been restored, and we appreciate your patience while the issue was being resolved.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.