HELP Banking Apps will no open anymore ? They just keep saying "You are not connected to the Internet " I have tried everything !

Hi ​@Paul C H,

I'm sorry to hear you're having this issue.

If your banking apps are saying you're not connected to the internet, please try the following:

1. Check whether websites load in your browser using mobile data.
2. Turn Airplane Mode on for 30 seconds, then turn it off.
3. Restart your phone.
4. Check that mobile data is enabled and that you have data remaining on your plan.
5. Try switching between Wi-Fi and mobile data to see if the apps work on one connection but not the other.
6. Make sure your phone's date and time are set to update automatically.
7. Check for updates to the banking apps and your phone's software.
8. Clear the banking app cache (Android) or uninstall and reinstall the app.
9. Reset your network settings.
10. If you're using a VPN, turn it off and try again.

It would also be useful to know:

• Are all banking apps affected, or just one specific app?
• Can you browse the internet and use other apps normally?
• What make and model phone are you using?

For your security, please don't post any personal or account information on this public forum.

Regards,

Gemma M
The iD Mobile Social Media Team