Skip to main content
Solved

help with sms failed sending

  • September 16, 2024
  • 4 replies
  • 186 views
R
New
 Contributor

I’ve recently joined ID from Sky mobile. I have the iPhone 13 with them. Calls and WhatsApp are working fine however any sms message I send is failing. Have read through some of the community comments around resets, restarts and settings changes but none of these are working. 
Have also tried in a different iPhone with the same issue so can’t see there being an issue with the phone/Apple. 
I need some guidance from ID mobile please 

Best answer by andewhite

richard83 wrote:

Yes the number there is correct 

 

These iD Mobile online articles might help, @richard83. 

View original

    4 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12154 replies
    • September 16, 2024

    Is the phone number shown in Settings > Phone > My Number correct, @richard83? 

    Forum member (non-iD).
    R
    New
 Contributor
    • richard83
    • Author
    • New
 Contributor
    • 1 reply
    • September 16, 2024

    Yes the number there is correct 

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12154 replies
    • Answer
    • September 16, 2024
    richard83 wrote:

    Yes the number there is correct 

     

    These iD Mobile online articles might help, @richard83. 

    Forum member (non-iD).
    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3636 replies
    • September 18, 2024

    Hey there @richard83, we’re sorry to hear you’re having SMS issues.

     

    Please have a look at the articles send above as kindly advised by @andewhite, and see if these help.

     

    If not, please do let us know.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


    Terms & Conditions