Hi ​@Stewart1987 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Having the same problem and can’t seem to get any answers that help 

Hi ​@Adiebady1.

Thank you for your post. I am sorry to hear that your switch also hasn't completed smoothly on your end.

Please try the following network reset steps depending on your device:

For Android:

Open Settings
Tap General management
Tap Reset
Tap Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new number using the keypad
Tap Save
Go to Settings > Messages and turn off iMessage
Go to Settings > General > Reset
Tap Reset Network Settings
Once your iPhone restarts, go back to Settings > Messages and turn iMessage back on, this should let it recognise the new network and verify properly.

Please give your phone a restart after these steps if you haven't already, as that often helps it pick up the new network registration.

Thanks,

Marquerita

The iD Mobile Team