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New Contributor
Sanjay Mata
New Contributor
Apr 12, 2026 10:37 AM UTC
Question

hi i have upgraded my plan yesterday. i have two questions 1 when would it be active and 2how would i know that it would be available to use in Europe

hi i have upgraded my plan yesterday. i have  questions 1 when would it be active and 2 how would i know that it would be available to use in Europe ?  Would my number be changed. I don't want to change my number 

    1 reply

    Zandile M
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    Apr 12, 2026 4:17 PM UTC

    Hi ​@Sanjay Mata 

     

    Thank you for getting in touch, and congratulations on your upgrade.

     

    Activation of your new plan
    Your upgraded plan usually becomes active within a short time after processing, but it can take up to 24 hours for everything to fully update on your account and services. You’ll know it’s active once your new allowances are showing in the app and your services are working as normal.
    Use in Europe (roaming).


    If your plan includes EU roaming, you’ll be able to use your allowances in Europe just like you do in the UK. You don’t need to do anything extra, but it’s always a good idea to check your plan details in the app to confirm roaming is included.
    Your mobile number.


    Please don’t worry your mobile number will not change when upgrading. You will keep the same number.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

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