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Community Member
August 31, 2026

hi. poor internet and only using 4g

  • August 31, 2026
  • 1 reply
  • 12 views

Hi. For quite a while now I have poor internet when out of the house ( where I use my WiFi) . I have noticed that my home is only on 4g and I thought I was using 5 g before, please help. Thanks 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 6, 2026

    HI ​@Katarzyna Spires,

     

    We're sorry to hear about the issues you've been experiencing with your coverage.
     
    We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
     
    As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage 
     
    If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
     
    They'll be able to review your account and discuss any available options based on the outcome of their investigation.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team
     

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