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Community Member
Katarzyna Spires
Community Member
Aug 31, 2026 3:53 PM UTC

hi. poor internet and only using 4g

Hi. For quite a while now I have poor internet when out of the house ( where I use my WiFi) . I have noticed that my home is only on 4g and I thought I was using 5 g before, please help. ThanksĀ 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Sep 6, 2026 4:59 PM UTC

    HI ā€‹@Katarzyna Spires,

    Ā 

    We're sorry to hear about the issues you've been experiencing with your coverage.
    Ā 
    We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
    Ā 
    As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverageĀ 
    Ā 
    If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chatĀ 
    Ā 
    They'll be able to review your account and discuss any available options based on the outcome of their investigation.
    Ā 
    Regards,
    Ā 
    Gemma M
    The iD Mobile Social Media Team
    Ā 

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