Horrendously slow connection!

Forum|Forum|1 year ago
August 29, 2025
3 replies
33 views

Not sure whats going on, but my connection has been extremely slow for the past 2 days in a row, with frequent dropouts.

Can someone advise why, and when it will be fixed? My wife works from home and has really struggled, so this is unnacceptable.

Tyler C

iD Mobile Employee

Hey there @Adamson791, sorry to hear that. What’s the full postcode please?

Thanks,

Tyler

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Y

Yojimbo123

New Contributor

My connection is also really slow over the last few days. My postcode is DT7 3DS- is it switched off here?

Gemma M

iD Mobile Employee

Hi @Yojimbo123,

We're sorry to hear you've been experiencing slow connection speeds.

We've checked the area around postcode DT7 3DS and can see that there is currently an unplanned network outage affecting services.

Unfortunately, we haven't been provided with any timescales for when the issue will be resolved, so we're unable to confirm when normal service will return.

We understand how frustrating this is and apologise for the inconvenience caused.

If you'd like any further assistance or for the issue to be reviewed in more detail, please contact our Live Chat team. You can reach them here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team

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