Community Member

how do i get help with gmy data not working

1 reply
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-Need help with gmy data being slow or not working ive been trying for months to call id it ends call no matter what saying go online and chat bot isnt heloing and never goes to a person and im stuck in a 2 year contract

data issue

Z

Zubair H

iD Mobile Employee

Hi @Livvvyyyyyy

Thanks so much for bringing this to our attention, we do apologise for any inconvenience you may be experiencing. We would love to assist you with this and see what the issue could be, however in the meanwhile please do the below:

Please use the following link to check the coverage in your area:
https://www.idmobile.co.uk/help-and-advice/coverage
or try to reinsert your SIM, or try your SIM in another phone. This will determine whether the issue is with the handset or with the SIM card itself.

Thanks,

Zubair

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