Community Member

Question

How do i switch network?

1 reply
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I’ve just received my new phone having switched from O2 but am having trouble connecting to ID mobile service. Everything has transferred over onto the new phone including O2 network. I opted for an eSIM and have my PAC code ready but the ID app won’t allow me to make an account to register the PAC without an existing ID registered number. Can anyone please direct me through the next stages to switch?

iD Mobile Employee

Hi @stace46,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

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