Hi ​@Rothwell1,

We're sorry to hear you've used more data than expected.

There are a few reasons why this can happen, including apps running in the background, automatic app updates, cloud backups, video streaming, or using your phone as a hotspot.

To help reduce your data usage, you can:

• Turn off background app refresh/background data for apps you don't need.
• Use Wi-Fi for app updates and cloud backups.
• Enable your phone's data saver mode.
• Reduce video streaming quality where possible.
• Check your phone's data usage settings to see which apps are using the most data.

If you'd like us to take a closer look at your usage, please contact our Customer Service team via Live Chat, and they'll be happy to investigate this further with you.

Regards,

Gemma M

The iD Mobile Social Media Team