There may not be a quick fix, however, if a network issue is caused by a merger that's been in the works for months it can be preempted by adding capacity before adding thousands of new devices. 

If the issue wasn't caused by the merger, then the only thing required is an engineer to be sent out to fix whatever went wrong. That shouldn't take 2 months. 

By all means drop me a PM with an update. I suspect you're going to tell me that “Our team is looking into it and we'll have an update in the next week or so” because that's what everyone else has told me. 

Hey ​@Rick.T, I completely appreciate your frustrations, however, we cannot say if it’s anything to do with the merger or not, whether it happened around the same time or not I’m afraid. In terms of the engineer fixing the issue in your area, although that sounds like an obvious and quick fix, unfortunately, sometimes a network issue that’s area related isn’t always the simplest fix, and as we use Three UK’s network, the fix itself is out of our control and we can only await Three UK to resolve it. 

I do however completely appreciate your frustrations with this, and we would of course love to resolve this.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

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Thanks,

Tyler

Then stop charging me for a service that's not being provided. 

I've also been experiencing similar issues. Constant outages and no signal. Slow connection when there is signal. I was with id mobile a few years ago and never had issues like this. Fully regret getting a phone contract with them and just want it done with already so I can go to a more reputable brand. I'd rather pay more than pay cheap and only have signal 50% of the time

Hi ​@Adam Jewell  I am very sorry to hear this.

Can you please check your coverage here to see if there are any current outages in your area - https://www.idmobile.co.uk/help-and-advice/coverage

Some materials and structures can also affect signal strength.

Can you try switching to 4G to see if that helps? Do you have Wi-Fi calling and VoLTE enabled?

Please let us know how you get on.
 

Started for me about 6/7 weeks ago. Three merged with Vodafone and their network can't handle all the extra traffic. Is what I think is happening. 

Now I'm getting dialup level data speed and latency measured in seconds rather than milliseconds.

at best these help forums will direct you to call customer service. Who will give you platitudes to get you off the line, telling you they'll look into it and get back to you in the next couple of days but never do. 

If the 4 calls I've had with them, I initiated every one of them. 

Hi ​@Rick.T  we can help you from here in a Private Message if you like? 

The issue still hasn't improved. 

I got a phone call from tech support in the 12th of August saying (and I'm not joking here) “we’re going to call you in the next 24-48 hours”. 

I've heard nothing since. It's now September. 

How do I get a deadlock letter so that I can progress this to the communications ombudsman?

Hi there ​@Rick.T, sorry to hear that. I would recommend chasing the team you raised this with initially for an update and assistance regarding a deadlock letter.

Thanks,

Tyler