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Question

How to follow up on network issues


Hi. When in the phone I'm consistently told on every call I make that it sounds like I have a bad connection. For weeks I have been checking the network status checker for my area (post code GU10) and been met with following message each time with no further detail forthcoming. How can I follow up to find out what the issue is, when it might be solved, and if I need to change networks. Thanks

 

Error message on network checker: "We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

We're sorry for any disruption this may cause and will add any further updates here."

2 replies

MZone
Gold Contributor
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  • Gold Contributor
  • 854 replies
  • April 9, 2025

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Bjw_surrey   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8182 replies
  • April 9, 2025

Hi ​@Bjw_surrey 

 

Sorry to hear this, does this issue happen in every area you’re in or just that GU10 area?

 

How long have you had issues here?

 

Tom