Skip to main content
Solved

I am in Paris. I arrived this morning and my data don't work at all. My calls do. What is happening?

  • May 21, 2026
  • 1 reply
  • 12 views
V
Community Member

I am in Paris. I arrived this morning and my data don't work at all. My calls do. What is happening?

Best answer by Phil Chaney

Please note: We're aware that customers currently cannot access some services. Right now, you’re unable to:

  • Use the iD Mobile app, your online account, or our automated phone line to manage your plan, upgrade your phone, check allowances, or buy add-ons.
  • Request switching codes (PAC or STAC) or account information (INFO).
  • Use roaming data, roaming texts, or premium texts (standard UK data and texts, along with all phone calls, continue to work).

Our team is working hard to fix this issue as soon as possible. We're sorry for the disruption.

    1 reply

    Phil Chaney
    New Contributor
    Forum|alt.badge.img
    • Phil Chaney
    • New Contributor
    • Answer
    • May 21, 2026

    Please note: We're aware that customers currently cannot access some services. Right now, you’re unable to:

    • Use the iD Mobile app, your online account, or our automated phone line to manage your plan, upgrade your phone, check allowances, or buy add-ons.
    • Request switching codes (PAC or STAC) or account information (INFO).
    • Use roaming data, roaming texts, or premium texts (standard UK data and texts, along with all phone calls, continue to work).

    Our team is working hard to fix this issue as soon as possible. We're sorry for the disruption.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement