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Vas38
Community Member
May 21, 2026 1:49 PM UTC
Solved

I am in Paris. I arrived this morning and my data don't work at all. My calls do. What is happening?

I am in Paris. I arrived this morning and my data don't work at all. My calls do. What is happening?

    Phil Chaney
    Phil ChaneyAnswer
    New Contributor
    May 21, 2026 2:10 PM UTC

    Please note: We're aware that customers currently cannot access some services. Right now, you’re unable to:

    • Use the iD Mobile app, your online account, or our automated phone line to manage your plan, upgrade your phone, check allowances, or buy add-ons.
    • Request switching codes (PAC or STAC) or account information (INFO).
    • Use roaming data, roaming texts, or premium texts (standard UK data and texts, along with all phone calls, continue to work).

    Our team is working hard to fix this issue as soon as possible. We're sorry for the disruption.

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    1 reply

    Phil Chaney
    New Contributor
    Phil ChaneyAnswer
    New Contributor
    May 21, 2026 2:10 PM UTC

    Please note: We're aware that customers currently cannot access some services. Right now, you’re unable to:

    • Use the iD Mobile app, your online account, or our automated phone line to manage your plan, upgrade your phone, check allowances, or buy add-ons.
    • Request switching codes (PAC or STAC) or account information (INFO).
    • Use roaming data, roaming texts, or premium texts (standard UK data and texts, along with all phone calls, continue to work).

    Our team is working hard to fix this issue as soon as possible. We're sorry for the disruption.

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