Skip to main content
Active Contributor
August 28, 2025
Question

I am not getting any text messages in my iphone 15 pro max phone from past few months

  • August 28, 2025
  • 7 replies
  • 125 views

I am not getting any text messages in my iphone 15 pro max phone from past few months

    7 replies

    ShyamAuthor
    Active Contributor
    August 30, 2025

    Last text I got was on 15th of July.

    My number is 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 2, 2025

    Hey there ​@Shyam, I’ve removed your number from your comment, as we wouldn’t recommend sending personal data via a public forum, and the person who messaged above is someone trying to scam you, so please give them no further details.

     

    Are you still having text issues?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    ShyamAuthor
    Active Contributor
    September 6, 2025

    I am not getting any text messages till date.

    ShyamAuthor
    Active Contributor
    September 7, 2025

    I am not even getting calls now. I don’t know what is happening with my sim. Is there a helpline number I can call or this a only way to fix my issue?

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 9, 2025

    Hi there ​@Shyam, we don’t have a customer service phone-line I’m afraid.

     

    When you go into phone settings, is your phone number showing correctly?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    April 2, 2026

    Hi, I'm am having the same issue. I'm not received texts since I changed my number over. Did you sort this out?

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 2, 2026

    Hi ​@Freebo22,

     

    I am so sorry to hear of the issues that you are facing with your text messages. Please try the steps below, depending on the type of phone you have:

     

    Make sure that you have the correct iD Mobile SIM card in your device.

     
    For Android:
     

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings

     
    For iPhone:
     

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new/current number
    • Tap Save

     

    Then follow these steps to refresh iMessage:
     

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again

     

    Your iPhone should now recognise the new SIM and verify your number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.