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Community Member
April 29, 2026
Question

i can only received half of my phone call

  • April 29, 2026
  • 1 reply
  • 22 views

Help why I can received only half the phone call?!! I used to be three network and using the same phone, nothing change just using ID sim now

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 29, 2026

    Hi ​@Lotheresa

     

    Thank you for getting in touch.

     

    I’m sorry to hear you’re experiencing issues with your calls, particularly only being able to hear part of the conversation. I understand how frustrating this can be, especially as your device was previously working fine.

     

    To help resolve this, please try the following steps:

    1. Check your number is set correctly on your device

    Sometimes after switching SIMs, the number may not update properly in your phone settings.

    On iPhone:

    • Go to Settings > Phone > My Number and ensure your correct mobile number is entered

    On Android:

    • Go to Settings > About Phone > Status > SIM Status (or SIM Card Status) and check that your number is displayed correctly

    If the number is missing or incorrect, please update it and save the changes.

    2. Restart your handset
    This helps refresh your connection to the network.

    3. Reset network settings
    This can resolve many call-related issues:

    On iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
    On Android: Settings > System > Reset > Reset Network Settings

    4. Check signal and try different locations
    Poor or fluctuating signal can affect call quality.

    5. Test your SIM in another device (if available)
    This helps determine whether the issue is with the SIM or the handset.

    Owethu