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Community Member
April 21, 2026
Question

I can't make a call locally

  • April 21, 2026
  • 1 reply
  • 25 views

Please help.. Can't make a call.

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 21, 2026

    Hi ​@Radinisawani
     

    I’m sorry you’re having trouble making calls I know that’s urgent when you need to get in touch with someone. Let’s work through some quick checks to get this sorted.

     

    📶 1. Check signal

    • Make sure you have signal bars showing
    • If signal is low, try moving to a different location (near a window or outside)

    🔄 2. Restart your phone

    • Turn your device off completely
    • Wait 10–15 seconds
    • Turn it back on and try again

    ✈️ 3. Check Airplane Mode

    • Ensure Airplane Mode is OFF

    📞 4. Test different numbers

    • Try calling a mobile number and a landline if possible
    • This helps confirm if it’s all calls or specific numbers

    ⚙️ 5. Check call barring / account status

    • Make sure call barring isn’t enabled in your phone settings
    • Also ensure your bill is up to date and there are no restrictions on the account

    📲 6. Network selection reset

    • Go to Settings > Mobile Network > Network Selection
    • Set it to Automatic (or reselect iD Mobile manually if needed)

    🔁 7. Reset network settings (if still not working)

    • This can help clear connection issues
    • If you’ve tried all of the above and still can’t make calls, it may be a network or account-level issue that we’ll need to check from our side.

    You can reach us here for further support:

    Owethu