Hi ​@Radinisawani, 
 

I’m sorry you’re having trouble making calls I know that’s urgent when you need to get in touch with someone. Let’s work through some quick checks to get this sorted.

📶 1. Check signal

• Make sure you have signal bars showing
• If signal is low, try moving to a different location (near a window or outside)

🔄 2. Restart your phone

• Turn your device off completely
• Wait 10–15 seconds
• Turn it back on and try again

✈️ 3. Check Airplane Mode

• Ensure Airplane Mode is OFF

📞 4. Test different numbers

• Try calling a mobile number and a landline if possible
• This helps confirm if it’s all calls or specific numbers

⚙️ 5. Check call barring / account status

• Make sure call barring isn’t enabled in your phone settings
• Also ensure your bill is up to date and there are no restrictions on the account

📲 6. Network selection reset

• Go to Settings > Mobile Network > Network Selection
• Set it to Automatic (or reselect iD Mobile manually if needed)

🔁 7. Reset network settings (if still not working)

• This can help clear connection issues
• If you’ve tried all of the above and still can’t make calls, it may be a network or account-level issue that we’ll need to check from our side.

You can reach us here for further support:

• 💬 https://www.idmobile.co.uk/live-chat

Owethu