Skip to main content
Simon-jack Winn
Community Member
Community Member
July 1, 2026

i cannot acces my sim. it has been deleted off my phone. i removed it as i needed an eSim for a trip to Turkey. . i am home now and it isnt there dor ne to turn back in

  • July 1, 2026
  • 1 reply
  • 5 views

i cannot acces my sim. it has been deleted off my phone. i removed it as i needed an eSim for a trip to Turkey. . i am home now and it isnt there dor ne to turn back in

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 2, 2026

    Hi ​@Simon-jack Winn,

     

    I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.  


    Once connected, simply explain your request and an advisor will assist you further.

     

    Thank you for your understanding.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.