Skip to main content
Simon-jack Winn
Community Member
Simon-jack Winn
Community Member
Jul 1, 2026 4:08 AM UTC

i cannot acces my sim. it has been deleted off my phone. i removed it as i needed an eSim for a trip to Turkey. . i am home now and it isnt there dor ne to turn back in

i cannot acces my sim. it has been deleted off my phone. i removed it as i needed an eSim for a trip to Turkey. . i am home now and it isnt there dor ne to turn back in

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Jul 2, 2026 4:23 PM UTC

    Hi ​@Simon-jack Winn,

     

    I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.  


    Once connected, simply explain your request and an advisor will assist you further.

     

    Thank you for your understanding.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement