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i cannot acces my sim. it has been deleted off my phone. i removed it as i needed an eSim for a trip to Turkey. . i am home now and it isnt there dor ne to turn back in

  • July 1, 2026
  • 1 reply
  • 4 views

Simon-jack Winn
Community Member

i cannot acces my sim. it has been deleted off my phone. i removed it as i needed an eSim for a trip to Turkey. . i am home now and it isnt there dor ne to turn back in

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 2, 2026

Hi ​@Simon-jack Winn,

 

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.  


Once connected, simply explain your request and an advisor will assist you further.

 

Thank you for your understanding.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team