New Contributor

Question

I cannot receive phone calls and line drops

6 replies
71 views

Hello all,

I cannot receive phone calls. Why? I checked the status on id website and it says active.

Furthermore at home the line often drops.

Not happy.

I am not in a rural area.

Hope someone help me to fix the problems.

How can I get some help? Please.

andewhite

Platinum  Contributor

Call you make calls, use SMS text messaging and your mobile data, @Ellie0?

Forum member (non-iD).

E

Ellie0Author

New Contributor

Hello Andewhite,

Just spoke with ID.

they told me are unplanned network works in my area.

Hopefully all should be fixed.

JoeKing

Silver Contributor

@Ellie0 Thank you for your reply and update, hopefully it won't take to long to resume service.

Joe 😊

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

S

seltene kidane

New Contributor

Signal is horrible all time and everywhere. it only works few places. the most annoying things is that when you are in an imprtant call, it drops and say unregistered sim. my phone is brand new s26 ultra. I don’t why why? Any help?

Gemma M

iD Mobile Employee

Hi @seltene kidane,

I'm sorry to hear you're experiencing these issues, especially if calls are dropping and you're seeing messages about an unregistered SIM.

As you're seeing an "unregistered SIM" message, we'd recommend contacting our Live Chat team to make sure the SIM is correctly activated on the account. They'll be able to check the status of the SIM and investigate whether this is causing the signal issues you're experiencing.

You can contact them here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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blueberry77

Active Contributor

I’ve experienced the same poor signal with iD Mobile. Wherever I go, including Birmingham city centre where I’d expect strong coverage, people tell me my voice cuts out, and calls sometimes drop entirely. I never had these problems with Three. Although iD Mobile is cheaper than other providers, I wouldn’t recommend it given the unreliable signal. I’d rather have paid an extra £5 a month for a more reliable provider, such as Three or Vodafone.

iD Mobile’s customer service gave me the same unhelpful response seen in this thread: repeated troubleshooting without acknowledging the poor signal. They also won’t let me leave my two-year contract without paying the remaining balance. I’ll now take my complaint to the ombudsman to try to leave without paying the full remaining cost, so I can switch to a provider with more reliable coverage.

It’s simple: poor signal and poor service. I don’t believe they should expect me to stay and pay for a service they cannot deliver.