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i cannot recive calls and texts

  • May 5, 2026
  • 1 reply
  • 3 views
S
Community Member

I have recently obtained a new ID mobile sim card and activated this. I was also previously on ID mobile. I can make calls. However I cannot recove calls or texts. Thanks 

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • May 5, 2026

    Hi ​@SOW02 

     

    Thank you for getting in touch with us. 

     

    I’m sorry to hear you’re unable to receive calls and texts after activating your new iD Mobile SIM, although you can make outgoing calls. Please try the following steps:

    Restart your phone
    Ensure airplane mode is turned off
    Check that your SIM is correctly inserted
    Leave the phone switched on for at least 30 minutes to allow network registration to complete

     

    Thank you,

     

    Zandile 

    The iD Mobile Team 

     

     

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