Community Member

i cannot recive calls and texts

4 replies
46 views

I have recently obtained a new ID mobile sim card and activated this. I was also previously on ID mobile. I can make calls. However I cannot recove calls or texts. Thanks

Zandile M

iD Mobile Employee

Hi @SOW02

Thank you for getting in touch with us.

I’m sorry to hear you’re unable to receive calls and texts after activating your new iD Mobile SIM, although you can make outgoing calls. Please try the following steps:

Restart your phone
Ensure airplane mode is turned off
Check that your SIM is correctly inserted
Leave the phone switched on for at least 30 minutes to allow network registration to complete

Thank you,

Zandile

The iD Mobile Team

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Billz786

Active Contributor

Hi there I am getting the same faulty, some people can call me some can’t, I have done all the steps and was out with my mate he said he cannot call me it says number not in use and I can only get WhatsApp calls

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Billz786

Active Contributor

Please help me as I need my phone to revive calls this is not on it’s been going on since I have joined but I thought it was a few people first but a lot of people can’t call me now

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Billz786

Active Contributor

Hi I am still waiting for a reply for this and need this sorting urgently