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Community Member
May 5, 2026

i cannot recive calls and texts

  • May 5, 2026
  • 4 replies
  • 41 views

I have recently obtained a new ID mobile sim card and activated this. I was also previously on ID mobile. I can make calls. However I cannot recove calls or texts. Thanks 

    4 replies

    iD Mobile Employee
    May 5, 2026

    Hi ​@SOW02 

     

    Thank you for getting in touch with us. 

     

    I’m sorry to hear you’re unable to receive calls and texts after activating your new iD Mobile SIM, although you can make outgoing calls. Please try the following steps:

    Restart your phone
    Ensure airplane mode is turned off
    Check that your SIM is correctly inserted
    Leave the phone switched on for at least 30 minutes to allow network registration to complete

     

    Thank you,

     

    Zandile 

    The iD Mobile Team 

     

     

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    Active Contributor
    May 20, 2026

    Hi there I am getting the same faulty, some people can call me some can’t, I have done all the steps and was out with my mate he said he cannot call me it says number not in use and I can only get WhatsApp calls

    Active Contributor
    May 20, 2026

    Please help me as I need my phone to revive calls this is not on it’s been going on since I have joined but I thought it was a few people first but a lot of people can’t call me now

    Active Contributor
    May 20, 2026

    Hi I am still waiting for a reply for this and need this sorting urgently