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Question

i cant make calls unless on wifi

  • February 10, 2026
  • 1 reply
  • 19 views
H
Community Member

Hi 

I’ve gad a message to say my numbers transferred but I can’t make calls or messsge unless on WiFi 

 

 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • February 12, 2026

    Hi ​@HelenTay,

     

    I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below, depending on the type of phone you have:

     

    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings

    For iPhone:

    1. Go to Settings
    2. Tap Phone
    3. Tap My Number
    4. Delete the old number
    5. Enter the new number
    6. Tap Save

    Then follow these steps to refresh iMessage:

    • Go to Settings
    • Tap Messages
    • Turn iMessage OFF
    • Go to Settings > General
    • Tap Reset
    • Choose Reset Network Settings
    • Once your iPhone restarts, go back to Settings
    • Tap Messages
    • Turn iMessage ON again

    Your iPhone should now recognise the new SIM and verify your number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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