i cant make or no calls come through on wifi

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I can’t make or receive calls on WiFi

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Fraser1586Author

New Contributor

I can’t make or receive calls on WiFi why is that

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Marquerita T

iD Mobile Employee

Hi @Fraser1586.

Thanks for your post.

I’m sorry to hear you’re having trouble making and receiving calls over WiFi.

This can sometimes happen if WiFi Calling isn’t enabled on your device, or if the feature isn’t supported on your specific handset or software version. It could also be related to your network settings or the strength/stability of your WiFi connection.

Could you please confirm the make and model of your device so we can check compatibility and guide you further?

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Gemma M

iD Mobile Employee

Hi @Fraser1586,

I am so sorry to hear that you are having trouble with Wi-Fi calling.

If you’re unable to make or receive calls over WiFi, it’s usually down to settings on the phone, the network connection, or WiFi Calling not being fully set up. Here are some things to check:

For Android devices:

Make sure WiFi Calling is turned on
Go to Settings > Connections > WiFi Calling (this can vary slightly by device)
Check your WiFi connection
Make sure you’re connected to a stable network — public or restricted WiFi can sometimes block calls
Toggle WiFi Calling off and on
This can help refresh the connection
Update your emergency address (if prompted)
Some devices require this for WiFi Calling to work
Reset network settings
Settings > General Management > Reset > Reset Network Settings (this won’t delete personal data)

For iPhone:

Turn on WiFi Calling
Go to Settings > Phone > WiFi Calling and switch it on
Check your WiFi connection
Try another WiFi network if possible, as some can block WiFi Calling
Toggle WiFi Calling off and on again
Update carrier settings
Go to Settings > General > About and check for any updates
Reset network settings
Settings > General > Transfer or Reset iPhone > Reset > Network Settings

A few extra things to keep in mind:

Ensure your phone software is up to date
Try restarting your phone after making changes

If it’s still not working after trying these steps, it could be something we need to check on your account. The best thing to do next would be to pop onto Live Chat so the team can take a closer look for you.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.