New Contributor

i cant receive certain text messages, such as from Home Office, Universal Credit or my children schools (Via Arbor)

1 reply
9 views

i cant receive certain text messages, such as from Home Office, Universal Credit or my children schools (Via Arbor parent app). Have been receiving them previously.

Gemma M

iD Mobile Employee

Hi @Dorinaxi,

We're sorry to hear you're having trouble receiving certain text messages.

Please try the following troubleshooting steps:

Restart your phone.
Make sure you have a good network signal.
Check that your bill cap isn't set to £0.00, as some automated or shortcode messages may require a bill cap to be in place.
Ensure the numbers or shortcodes haven't been blocked in your phone or messaging app.
Turn Airplane Mode on for 30 seconds, then turn it back off.
Perform a network settings reset.
Make sure your phone's software is up to date.
If possible, test your SIM in another handset to see if the issue continues.

If you're still unable to receive these messages after trying the above, please contact our Customer Service team via Live Chat so they can investigate your account further.

You can contact them here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.