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New Contributor
July 31, 2026
Question

i cant ring land lanes with my contract

  • July 31, 2026
  • 3 replies
  • 16 views

I have tried alsorts to ring a lined line but nothing is working why 

    3 replies

    iD Mobile Employee
    July 31, 2026

    Hi ​@Eddiebearwaring123,

     

    Thank you for your message.

     

    We are sorry to hear you're having trouble calling landlines, and I understand how frustrating this must be.

     

    The most likely cause is that your bill cap is set to £0 and the number you're trying to call is being classed as an out-of-plan chargeable number. When this happens, the call is automatically blocked to prevent any additional charges from being applied to your account.

     

    Please note that standard UK landline numbers starting with 01, 02, and 03 are included in your allowance, but some business, premium, and non-geographic numbers may incur additional charges.

     

    Thanks,

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    July 31, 2026

    No my cap is at £20 and the numbers I am trying are 01 numbers so what do I do know 

    iD Mobile Employee
    August 3, 2026

    Hi ​@Eddiebearwaring123 

     

    Thank you for the update.

     

    Please confirm the error you are receiving when trying to make a call.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.