Hi ​@Mikedevey,

I’m sorry to hear you’re currently without service on your eSIM.

If you’d prefer to switch to a physical SIM, you can collect a replacement SIM free of charge from any Currys store. Alternatively, you can contact our Live Chat team and they can arrange for a replacement physical SIM to be sent to you.

https://www.idmobile.co.uk/live-chat

As you’re currently experiencing connection issues, we’d also recommend checking the coverage and network status in your area to make sure there aren’t any ongoing network issues: https://www.idmobile.co.uk/help-and-support/coverage

Once you have the replacement physical SIM, it will need to be activated against your existing plan.

Regards,

Gemma M
The iD Mobile Social Media Team