I get Bars but no 4/5g in lots of fully covered areas

Forum|Forum|8 months ago
December 29, 2025
5 replies
73 views

I just switched from Lebera to Id 3-4 weeks ago and I have been having non stop issues ever since. I got an eSim to begin with and it wouldn't connect to the network even when but I would have full bars. I know it was covered as my brother is also with Id and he has no problem getting 4g (Most of these issues occurred around the AB postcode areas). I then went through the chatbot at least five times and nothing suggested helped so I got a replacement physical sim. The physical sim works better, but I'm still not satisfied. I get data now if I'm in a 5g covered area but if I'm in a 4g covered area, it very rarely connects, even when my brother is right next to me getting full bars 4g with id. I went through the chatbot again but nothing helped again so im not sure what to do. Any help would be appreciated.

Best answer by WelshPaul

If you’ve tried eSIM and a physical SIM and still have issues but someone else next to you does not, then maybe it’s your handset at fault.

WelshPaulAnswer

Platinum  Contributor

If you’ve tried eSIM and a physical SIM and still have issues but someone else next to you does not, then maybe it’s your handset at fault.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

SaumJacobAuthor

New Contributor

I will try switch sims with my brother to see if his works in my phone

S

SaumJacobAuthor

New Contributor

Yeah it is an issue with my handset. I tried my brothers Id sim and it was doing the same and i also tried my other brothers lebera sim and it was doing the same. I will be able to return it and get a replacement easily. Thanks again.

JoeKing

Silver Contributor

@SaumJacob Happy that you've found out the problem, good luck with ba new handset

Joe

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

Lamiya C

iD Mobile Employee

Hi @SaumJacob ,

Thanks for letting us know, and I’m glad you’ve identified the issue. It sounds like getting a replacement handset is the best way forward. Good luck with your new phone, and I hope it resolves the connectivity problems completely!

Kind regards, and Happy New Year

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.