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i have been unable to send or recieve phone calls for 2 days.all data is fine

  • June 16, 2026
  • 1 reply
  • 22 views

I have been unable to send or recieve voice calls for 2 days all other functions web browsong whats app etc are fine pls advise

 

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • June 17, 2026

Hi ​@Chris2407

 

Thank you for reaching out, and we're sorry to hear that you've been unable to make or receive voice calls for the past two days.

 

As web browsing, WhatsApp and other data services are working, it appears that your handset is connecting to the network for data, but there may be an issue affecting voice services specifically.

 

Please try the following troubleshooting steps:

  • Restart your handset
  • Toggle Airplane Mode on for 60 seconds and then off
  • Ensure VoLTE / 4G Calling is enabled:
    • iPhone: Settings > Mobile Service > Voice & Data > 4G with VoLTE enabled
    • Android: Settings > Connections > Mobile Networks > VoLTE Calls
  • Set the handset to 4G/LTE only temporarily and test calls
  • Manually select the network:
    • Go to Settings > Mobile Network > Network Operators
    • Turn off Automatic Selection
    • Select the available iD Mobile/Three network manually
    • Re-enable Automatic Selection afterwards
  • Reset your network settings:
    • iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
    • Android: Settings > System/General Management > Reset > Reset Mobile Network Settings
  • Ensure your handset software is fully up to date

If you've recently travelled abroad, it can also help to switch the handset off for a few minutes and allow it to re-register on the UK network when restarted.

 

If the issue continues after completing the above steps, please contact us via Live Chat or send us a direct message through our social media channels so we can investigate further.

 

Owethu